Refund policy

Paula Rose Studio – Refund & Return Policy

We want you to love your artwork. If something isn't right, we're here to help.

Return Window

Returns are accepted within 14 days of receiving your order. After this period, we are unable to accept returns.

Return Eligibility

Returns are accepted only if the artwork is returned in its original condition, unless it arrived damaged.

To be eligible for a refund, the artwork must:

  • Be unused and show no signs of wear, damage, or alteration.

  • Be returned in the same condition in which it was delivered.

  • Be carefully repacked, preferably using the original packaging, to ensure safe return shipping.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalised orders.

How to Start a Return

To request a return, please email hello@studiopaularose.com within 14 days of receiving your order.

Please include:

  • Your order number.

  • The reason for your return.

We will respond within 2 business days with return instructions. Please do not send any artwork back without prior written authorisation.

Preparing Your Return

Original artwork is fragile and must be packaged carefully to prevent damage during transit.

When repacking your artwork, please ensure that:

  • The parcel is securely sealed and undamaged.

  • There is no empty space inside the box that could allow movement during shipping.

  • Protective materials such as bubble wrap, foam, or styrofoam are used to cushion the artwork.

  • The outer packaging is made from strong cardboard or another durable material capable of withstanding pressure, stacking, and impact during transit.

Before shipping your return, please email clear photographs of:

  • The artwork.

  • The fully packed parcel.

Send these images to hello@studiopaularose.com so we can confirm the artwork's condition and verify that the packaging is suitable for safe transport.

Return Shipping

  • Return shipping costs are the responsibility of the buyer.

  • We strongly recommend using a tracked and insured shipping service, as Paula Rose Studio cannot be held responsible for items that are lost or damaged during return transit.

Refunds

Once your returned artwork has been received and inspected, your refund will be processed within 14 days.

Refunds are issued to your original payment method, and you will receive an email confirmation once your refund has been completed.

If the artwork is damaged during return shipping because the packaging instructions above were not followed, Paula Rose Studio reserves the right to deduct the cost of any necessary repairs from the refund amount, either partially or in full.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact hello@studiopaularose.com within 48 hours of delivery.

Please include photographs of the artwork and packaging. We will assess the issue and arrange a replacement or a full refund at no additional cost to you.

Important Information

  • Return shipping costs are the responsibility of the buyer.

  • Unclaimed shipments remain the buyer's responsibility.

    An unclaimed parcel does not qualify as an automatic return. If you wish to return your order, you must contact Paula Rose Studio in writing and follow our return procedure.

  • All returns must be agreed upon in writing with Paula Rose Studio before being sent back.