Frequently Asked Questions


SHIPPING 

 

How Long Does Delivery Take?

Standard delivery typically takes between 1–8 weeks. Please keep in mind that shipping times are estimates and can vary depending on your location and local postal services.

What Are the Shipping Costs?

I offer worldwide shipping. To check if delivery is available to your country, add an item to your cart and proceed to checkout. Shipping fees are calculated and added at checkout.

Unless clearly stated otherwise, prices do not include frames.

For orders shipped outside the European Union, the buyer is responsible for any customs duties, import taxes, or related fees.

If your country is not listed at checkout, please contact me at hello@studiopaularose.com and I will do my best to arrange delivery.

Where Is the Shop Located?

The studio is based in Poland, Europe.

Do I Need to Pay Customs or Import Fees?

If you are ordering from outside the EU, your parcel may be subject to customs duties or local taxes once it reaches your country. These fees depend on your national regulations. Please contact your local customs office for more information. Any such charges are the buyer’s responsibility.

 

PAYMENT

 

Payments can be made via:

  • Debit or credit card

  • PayPal

  • Apple Pay

  • Klarna (invoice or installment payment)

  • Google Pay

 

RETURNS

 

Can I Return My Artwork?

Yes, returns are accepted within 14 days of receiving your order.

Because original artwork is fragile, it must be carefully repacked—preferably using the original packaging—to ensure safe return shipping. The artwork must be sent back in the same condition in which it was delivered.

To start a return, please email hello@studiopaularose.com

Important Information

  • Shipping costs are non-refundable.

  • Return shipping costs are the responsibility of the buyer.

  • An unclaimed parcel does not qualify as an automatic return and does not entitle the buyer to a refund. All returns must be agreed upon in writing with Paula Rose Studio. Unclaimed shipments remain the buyer’s responsibility.

Once the returned artwork has been received and inspected, the refund for the artwork will be processed within 14 days.

Return Conditions

Returns are accepted only if the artwork is in its original condition (unless it arrived damaged) and shows no signs of use or wear.

When repacking, please follow these guidelines:

  • Make sure the parcel is properly sealed and undamaged.

  • Avoid leaving empty space inside the box.

  • Use protective materials such as foam, styrofoam, or bubble wrap to cushion the artwork.

  • Use strong cardboard or similarly durable outer packaging so the parcel can withstand pressure, stacking, and impact during transit.

Before sending the return, please email clear photos of the artwork and the fully packed parcel to hello@studiopaularose.com This allows us to confirm the item’s condition and ensure the packaging is sufficiently secure.

If the artwork is damaged during return shipping due to not following the packaging instructions, Paula Rose Studio reserves the right to deduct repair costs from the refund amount, either partially or in full.

My Country Is Not Listed at Checkout

If your country does not appear as a shipping option, please email your full delivery address to hello@studiopaularose.com and I will confirm whether shipping can be arranged.

 

COMMISSIONED ART

 

Do You Accept Commissions?

Yes, I take on a limited number of commissioned works each year. Please contact hello@studiopaularose.com to discuss your concept and project details.

 

Are Commissioned Pieces the Same Price as Available Works?

No, commissioned artworks are priced slightly higher than ready-made pieces. Custom projects require additional time for planning, materials, creative development, and communication, which is reflected in the final price.

Commissioned pieces require a 50% deposit upfront, with the remaining balance due upon completion—either before shipping or at collection.